If you’re seeing a duplicate charge, it may be because your order was placed more than once.
What to check
- Look for multiple order confirmation emails
- Check your JD account to see if more than one order was created
If you have two orders
If you’ve received two orders, you can return the extra item(s) by following our standard returns process.
If you can’t see a second order
If there is no additional order in your account or emails, please contact our Customer Care team via our Contact Us page and we’ll investigate it for you.