We’re sorry to hear you haven't received your order.
If your tracking shows “Delivered” but you aren't able to locate it, please try the following steps first:
Check around your property - Look in safe places such as your mailbox, porch, side gate, or back area.
Check with others - Ask household members or neighbours, as someone may have accepted the parcel on your behalf.
Contact NZ Post - Lodge a missing parcel enquiry directly with NZ Post.
Once you’ve submitted an enquiry and received a case number, please contact our Customer Care team via our Contact Us page and we’ll help you further.