You can track your order using the Track Your Order page, which provides real-time updates and a full breakdown of your delivery, including any split shipments.
Once your order has been dispatched, you’ll also receive tracking details via email and SMS (if provided), so you can follow your delivery progress.
If your order includes multiple items, each shipment will be shown separately in your order updates.
Get updates on the go - You can also download the NZ Post app for real-time tracking and delivery notifications.
If your order still hasn’t arrived, please contact our Customer Care team via our Contact Us page and we’ll look into it for you.