Sorry to hear your order hasn’t arrived. If your parcel seems to be missing, we’ll do everything we can to help investigate.
To help us start an investigation with NZ Post, please provide:
- Any communication you’ve had with NZ Post
- A case or reference number (if you’ve already reported the issue)
Once you have this information, please contact our Customer Care team via our Contact Us page and we’ll work with NZ Post to help resolve it.