If your tracking shows that your order has been delivered, but you can't find the parcel, please complete the following checks before contacting JD Sports Customer Care.
Check around your property
Check common delivery locations, including:
- Your mailbox
- Front door or porch
- Side gate
- Back door or other areas around your property
- Any safe place where the courier may have left the parcel
Check with household members and neighbours
- Ask anyone in your household if they accepted the parcel.
- Check with nearby neighbours to see if a neighbour accepted the parcel on your behalf.
Contact NZ Post
If you still cannot locate the parcel, lodge a missing parcel enquiry with NZ Post. NZ Post will investigate the delivery and provide you with a case number.
Contact JD Sports Customer Care
Once you have lodged an enquiry with NZ Post and received a case number, contact JD Sports Customer Care through our Contact Us page.