If you're returning an online or app order, please submit your return through our Returns Portal.
The portal will provide all instructions required to complete your return.
If you need assistance with your return, please contact our Customer Care team via our Contact Us page.
IMPORTANT
If your order was placed before 7 July 2026 and your order number starts with 794, it was processed through our previous online store and can't be returned through our Returns Portal. Instead, please post your return to:
JD SPORTS RETURNS CENTRE GEODIS
25 Timberly Road
Mangere, Auckland 2022
New Zealand
Please include your order number, full name, and the reason for your return inside your parcel to help us process your return as quickly as possible.