If you’ve received a faulty item purchased in-store, we’re here to help.
If you’re near a JD Sports store, please return the item with your receipt and our store team will assist you. Please find your nearest store here.
If you’re unable to visit a store, please contact Customer Care with:
- Proof of purchase (receipt or bank statement)
- Clear photos showing the fault and any tags
- A description of the issue
We’ll review your request and work towards a resolution as quickly as possible.